Clean Start
Basic
Single primary contact per home, credential capture, branded portal, and basic completion reporting. Best for smaller communities needing a fast clean roster.
Ask about BasicAccess Database Clean Start
Compare Clean Start plans
Three tiers for the same clean-roster outcome — choose based on how much you need to collect, how messy the existing access data is, and how vendor-ready the handoff must be.
Pick a starting point
Licensing, hosting, and initial setup are priced by property size and options. Use these summaries to self-select, then confirm the right fit with Cooper Code.
Clean Start
Advanced
Multi-resident and optional vehicle collection, unidentified-device workflow, Excel export, and stronger deadline handling. Best when converting an existing messy access database.
Ask about AdvancedClean Start
Pro
Pre-orders, PDF packs, vendor-ready exports (e.g. MyQ), and room for custom workflows (photos, multilingual UI, distribution tracking). Best for large conversions with a hard cutover date.
Ask about ProFeature comparison
Side-by-side detail for every capability. Scroll horizontally on smaller screens — the feature column stays pinned.
| Feature | Basic | Advanced | Pro |
|---|---|---|---|
| Setup | |||
| Licensing Fees & Hosting | Dynamic based on property size | Dynamic based on property size | Dynamic based on property size |
| Initial Install, Data Load, and Setup | Priced based on options and customizations below | Priced based on options and customizations below | Priced based on options and customizations below |
| Core Features | |||
| Resident Portal Secure portal to access form | Included | Included | Included |
| Secure Magic Links Unique generated keys per resident to login and authenticate themselves | Included | Included | Included |
| Your Branding Logo and community name | Included | Included | Included |
| Multilingual Resident UI Resident-facing forms available in languages such as English, Spanish, Korean, and Chinese so more households can complete onboarding on the first try. | English only | Yes | Yes |
| Resident Recovery Residents who misplaced their keys can securely retrieve them through our recovery tool | Included | Included | Included |
| Welcome & Follow-up Email Kick off onboarding with welcome email to residents, then nudge units that have not responded — without tracking follow-up in someone’s inbox. | Welcome email | Welcome email + non-responder nudges | Welcome email + non-responder nudges |
| Administrator Board Review progress, statistics, and manage accounts | Included | Included | Included |
| Deadline Tracking Once your deadline passes, create a workflow for non-responders. | Simple message with instructions | Complete Form + Send to Vendor with Resident Confirm | Complete Form + Send to Vendor with Resident Confirm |
| Deadline Banner & Countdown Surface the response deadline on the resident portal with countdown urgency and clear post-deadline behavior (e.g. hide certain flows and direct residents to property management). | Simple deadline notice | Countdown + post-deadline behavior | Countdown + post-deadline behavior |
| Data Collection | |||
| Number of Residents per Property Collect data on the primary or individual residents | 1 Resident | Multiple Residents | Multiple Residents |
| Callbox Directory Fields Collect callbox/directory-ready resident details including name formatting (full vs initial), primary/secondary phones, email, and resident type (homeowner, renter, property manager, etc.). | Primary contact only | Yes | Yes |
| Record Vehicles per Property Collect vehicle information for each Resident | — | Yes | Yes |
| Vehicle Registration Photo Proof Residents upload proof of vehicle registration photos tied to the vehicles they register — useful for validation before credentials are fulfilled. | — | — | Yes |
| Collect Access Credential Information For a secure fresh start, only activate the credentials that your residents provide you with creating peace of mind. | Included | Included | Included |
| Credential Type Catalog Structured credential categories residents and admins can select from — Gate Clicker, Amenity Fob, RFID Tag, and Gate/Amenity Combo — instead of free-text device names. | Included | Included | Included |
| Visual Credential Identification Guide On-form imagery and captions that show residents where to find credential numbers on physical devices, reducing incomplete or incorrect submissions. | — | Yes | Yes |
| Facility Code & Serial Number Capture Per-device inventory model with facility code and serial/number fields and format validation so vendors receive usable credential records — not just counts. | Yes | Yes | Yes |
| Collect Unidentifiable Credentials Over the years, credential IDs imprinted on fobs and clickers may wear off — create a process which assists with access vendors to verify against logs and associate the unidentified credentials with the correct account and avoid inactivated credentials on conversion. | — | Yes | Yes |
| Unidentified Credential Follow-up Tokenized follow-up page emailed after unidentified devices are reported — residents schedule test time/area (e.g. Front Gate, Clubhouse, Pool) so vendors can verify devices against logs. | — | Yes | Yes |
| Possible Credentials Admin Reconciliation Admin queue to reconcile possible/unclaimed credential numbers against resident submissions — claim, release, and resolve conflicts without spreadsheet detective work. | — | Yes | Yes |
| Collect new credential pre-orders Distributing new credentials or want to offer pre-orders for your fresh system? | — | Add on available at additional cost | Yes |
| In-Person Credential Distribution Tracking Track when credentials are distributed in person (who, when, status) so management can close the loop from collection through fulfillment. | — | Add on available at additional cost | Yes |
| Reporting | |||
| Basic Reports Administrators can view how many links have been opened, not completed, in process, in verification, or completed along with percentage of overall completeness | Yes | Yes | Yes |
| Excel output of all entries Administrators can receive an export of the database with submitted information | — | Yes | Yes |
| PDF reports Administrators can receive an export including any features turned on from Data Collection per Home | — | — | Yes |
| Order / Fulfillment PDF Summary Ops-ready PDF summarizing people, vehicles, credential counts/pre-orders, and related collection totals per home or community for distribution and vendor handoff. | — | Yes | Yes |
| Vendor-Specific Export (e.g. MyQ Lifemaster or Cellgate) Format and validate export files for specific access vendors (such as MyQ) with a preview/validation step before handoff — beyond a generic clean database export. | Yes | Yes | Yes |
| Support | |||
| Direct Resident Support Allow the CooperCode team to be the first line of defense. We are available 7 days a week 9 am – 9 pm and will assist with key retrieval, form completion, modifying forms, and resetting forms as well as answer any questions your residents may have | $2.00 per property | $1.75 per property | $1.50 per property |
| Administrator Support Run into any issues? We can work with you during the project to resolve any issue. | Included in direct resident support / $150 per hour billed in half hour increments per issue if above is not selected | Included in direct resident support / $150 per hour billed in half hour increments per issue if above is not selected | Included in direct resident support / $150 per hour billed in half hour increments per issue if above is not selected |
| Initial Data Set Most of our customers use Vantaca which requires certain fields to be manipulated and parsed to load into our system. Allow us to take the burden off of you and import the system, create the magic links, and provide you with a clean excel sheet before launch. | Dynamically priced based on property size | Dynamically priced based on property size | Dynamically priced based on property size |
| Export in your new systems format At the conclusion of data collection, we will format and export a clean database that can be imported into your new system. | Included | Included | Included |
| Custom Solutions | |||
| Custom Coding and Features The sky is the limit — tell us about a workflow or intricacy of your property and we will design and develop a smart solution | Varies — Free consultation with product sign up | Varies — Free consultation with product sign up | Varies — Free consultation with product sign up |
Not sure which plan fits?
Tell Alex about your community size, gate vendor, and cutover date. We’ll map the right Clean Start tier — and any add-ons — to your conversion.